Privacy Policy

GABINOHOME PRIVACY AND DATA PROTECTION POLICY

1. Data Controller:

Identity and Address: Gabinohome S.L., Avda. Plutarco 16, B10-3, 29010 Málaga - Spain.

Security Manager: Mr. Jaime Velasco-Astete.

Contact: info@gabinohome.com or web Contact Form.

The protection of your personal data is an absolute priority for GABINOHOME S.L. In compliance with Regulation (EU) 2016/679 (GDPR), Organic Law 3/2018 (LOPDGDD), and Law 34/2002 (LSSI-CE), we inform you that by completing our registration, contact, or reservation request forms and expressly and unequivocally accepting this policy, your data will be incorporated into our processing systems.

2. Mandatory and Accurate Information:  To receive the services of the Web Portal, the User must completely fill in the mandatory fields, guaranteeing that all information provided is true, accurate, and updated.

3. Purposes of Data Processing: GABINOHOME processes your personal data for:

Service Provision: Managing your user registration under any current or future role (tenants, landlords, owners, property managers, agencies, roommates, coliving, ambassadors, partners, or affiliates), enabling internal messaging, publishing listings, and managing booking requests.

Payment Management and Fund Escrow: Facilitating the reservation payment process and service settlement through integrated payment providers.

Commercial Purposes: Sending you offers, promotions, and Portal news of interest with prior authorization.

Statistics and Profiling: Performing portal usage analysis and optimizing your browsing experience.

4. Cookie Policy Our server uses cookies to recognize you as a user and personalize your browsing experience. You can block or delete them by configuring your internet browser options.

5. Visibility, Transfers, and Communications of Data: For the correct execution of the service and safety between parties, processing is governed by the following criteria:

Data Visibility and Private Exchange: Identification and contact data (name, email, or phone) will only be shared between tenant and owner once a booking request is initiated or confirmed to enable lease management. On the public website, only public profile information and properties offered/searched will be displayed. Technical logs or IP addresses will never be publicly accessible.

Handling of Reviews and Ratings: Reviews or ratings you post about other users or properties, as well as those received, will be published in the Portal environment linked to your public profile. In case of account deletion, reviews will not be erased to maintain marketplace reputation system integrity; instead, they will be completely anonymized.

External Communication Channels: When initiating direct contact via email, phone, SMS, or instant messaging (such as WhatsApp), subsequent communication remains under the exclusive management and responsibility of the interacting users.

Audiovisual Content Handling: Images uploaded to listings or profiles will be used exclusively to provide the service. Upon account deletion, photos associated with the profile and properties will be permanently deleted from active production servers.

6. Unregistered Users (Contact Form) If you use the Contact Form without an active account:

Data and Purpose: We log your name, email, phone number, IP address, and message solely to maintain direct support communication, answer inquiries, and prevent abuse. They will not be used for advertising purposes.

Retention: They will be kept for a maximum of 18 months from the last interaction unless you request prior deletion.

7. Exercise of Rights and Retention Periods (Legal Blocking):  You can exercise your rights of Access, Rectification, Erasure (Right to be Forgotten), Objection, Restriction, and Data Portability by sending an email to info@gabinohome.com. Following cancellation, the following retention protocol applies:

Fraud Prevention: Data will remain anonymized and restricted in the backend for 24 months for technical control and anti-scam measures.

Judicial and Tax Requirements: Records linked to billing or contracts will be kept in encrypted legal blocking for 6 years at the disposal of current Spanish authorities.

8. Account Deletion Procedure:

Direct Method (Immediate): From your Dashboard, by clicking "Delete Account". Deactivates the account and hides it from the public environment instantly. Anonymization in the database is manually completed within 24 to 48 hours.

Manual Method (Support): Via contact form or email to info@gabinohome.com. Requires 24-hour security confirmation prior to final erasure and must be submitted by the legitimate account owner from the registered email. If you lost access to your email, contact us to resolve it.

Indexing and Third Parties: Deletion does not instantly remove content indexed in Google or other search engines; users must wait for search engines to update their indexes and clear their browser cache. Sent emails remain in external private inboxes.

9. Certificate of Erasure and Right to be Forgotten The user may request formal proof of deletion by writing to info@gabinohome.com. If requested after the fact, GABINOHOME will check records and issue an Official Certificate of Inexistence of Active Data, confirming your real identity is no longer in production servers and minimal mandatory records are legally blocked.

10. Payment Gateways, Identity Verification (KYC), and SaaS Services (Stripe) :

For payment processing, reservation fund escrow, and fraud prevention, GABINOHOME S.L. uses the payment service platform and technology of Stripe Payments Europe, Ltd. (and its affiliates).

Payment Processing and KYC: When making a reservation or registering as an owner to receive funds, financial, transactional, and identification data (including ID documents and biometric verification via Stripe Identity) will be processed directly by Stripe.

Processing Roles: Stripe acts as Data Processor for collecting payments on the platform and as an independent Data Controller to fulfill its legal Anti-Money Laundering and Counter-Terrorist Financing (KYC/AML) obligations, as well as financial risk assessment.

International Transfers: Data processing by Stripe may involve international transfers outside the EEA, backed by Standard Contractual Clauses (SCCs) approved by the European Commission and the Data Privacy Framework.

Financial Data Retention: Deleting a Gabinohome account does not automatically delete payment records stored in Stripe, as financial institutions are legally required to retain transaction records under applicable anti-money laundering laws. You can consult Stripe’s Privacy Policy at https://stripe.com/es/privacy.

Gabinohome S.L.